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Web analytics / Chennai, India

I make web analytics trustworthy.

Thomas Androws. Manager of Data Analytics (Brand and Web) at Freshworks. 12+ years across GA4, server-side GTM, BigQuery and AI search visibility.

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CXL Certified Digital Analyst  /  AI and ML Certified, IIT Madras

  • Google Analytics 4
  • Google Tag Manager
  • BigQuery
  • Search Console
  • Data Studio
  • Cookie Consent
~/thomas $ whoamiGA4 / GTM / BigQuery
Portrait of Thomas Androws, Manager of Data Analytics at Freshworks

Data flow

From click to decision.

01
Site and app
Data layer
02
GTM web
Tags and triggers
03
Server-side GTM
Control and clean-up
04
GA4
Events and key events
05
BigQuery
Models and SQL
06
Looker Studio
Decisions

About

Twelve years of getting the numbers right.

I lead web and brand analytics at Freshworks. Before that I spent years in enterprise analytics for global brands. I am a CXL Certified Digital Analyst and hold an AI and ML certification from IIT Madras, and I write about what I learn so other teams can skip the expensive mistakes.

More about me →

Analytics work for

  • Freshworks
  • Ford
  • Whirlpool
  • Hush Puppies
years in digital analytics
CXL
Certified Digital Analyst
AI/ML
Certified, IIT Madras
core tools: GA4, GTM, BigQuery, Looker Studio, Search Console, Vertex AI

The measurement stack

From raw clicks to answers you can act on.

One principle: every number should be explainable back to the event that produced it. This is the path a visit takes, from consent to the dashboard.

Field notes

Conferences, communities and the people who shaped how I measure.

Thomas Androws relaxing in a giant brightonSEO deckchair in front of the main stage at brightonSEO 2018
Brighton, UK / 2018
brightonSEO

A day of technical SEO and search marketing talks at one of the biggest search conferences.

Thomas Androws with Krista Seiden, former Google Analytics evangelist, in California in 2025
California, US / 2025
Krista Seiden

Meeting the former Google Analytics evangelist and founder of KS Digital, whose GA4 courses taught many of us the tool.

Thomas Androws with McLaren F1 driver Oscar Piastri in front of a McLaren and Freshworks partner backdrop
Freshworks x McLaren / 2025
Oscar Piastri

Meeting McLaren's Oscar Piastri, who finished third in the 2025 Drivers' Championship.

Thomas Androws seated at a Google Search conference in Chennai
Chennai, India / 2015
Google Search conference

Learning straight from Google's Search team, close to home.

All field notes →

Insights

New articles, every week.

All insights →
GA4

A GA4 data layer checklist: what to set up before you tag anything

Before you build a single tag, design the architecture and the data layer. A practical GA4 and Google Tag Manager checklist covering consent, events, forms and enrichment.

Server-side GTM

Server-side GTM: when it is worth it and when it is not

An honest look at the cost, the benefits and the traps.

Coming soon

AEO

How to measure AI search visibility with GA4 and Search Console

What you can track today, and what you cannot yet.

Coming soon

Contact

Let's talk measurement.

Questions on GA4, server-side tagging, BigQuery or AI search visibility? Send a note and I will reply.

Weekly notes

New analytics articles in your inbox.